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Help

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Contact Us

2150 W Washington St #209B
San Diego, Ca 92110
(858) 733-1987

Orders

You simply add the desired watch straps or accessories to your cart, then go to "View Cart" tab at the top of this website to view and complete your order. No, you do not need to sign up for an account. If you think you will be returning then signing up for an account would be the smart thing to do. It will save you time in the future so you do not have to re-enter a great deal of information. You can checkout as a guest if you choose to not sign-up for an account.

Shipping Policy

We offer free shipping to our domestic (USA) customers on any order of $50 or greater (not including tax). For our international customers we charge a flat rate of $15USD for USPS 1st class int'l or $30USD for FedEx Int'l Priority. Some countries require the full amount to be paid by the customer (i.e Malaysia, Philipines, Indonesia etc...) which is around $50-$60. Please email us for more details on the price to ship to your country. As mentioned below, we do not take returns from international customers.

To ship to an APO/FPO military address you will need to make sure the country is set to 'United States'. For the state you will have options underneath Arkansas that range from 'Armed Forces Africa' to 'Armed Forces Pacific' and you will need to choose the correct one. 'APO AE' or the equivelant can be entered under the 'Suburb/City' option. The zip code can be entered like normal under the 'zip code' area.

Returns Policy

In order to return a product, you must notify us within 7 business days of receiving your order for us to take an order back (this applies to USA customers only). For our international customers, we cannot offer any return policy due to the costs and time of shipping, along with custom's delays. We do NOT accept returns on Made To Order items which includes any custom made watch strap and all of our belts, as each belt is made to your specs/size.

You should expect to receive your refund within 7 business days of us receiving your returned package, however, in many cases you will receive a refund more quickly. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

  • Sizing
  • Care
  • FAQ

Sizing

What is the proper size watch strap for my wrist?

If you were to purchase anything custom (ex: Suits, Shoes, Belts, etc...) then the item would be tailored 100% to your needs, this is also true with custom watch straps. There can be many different proper lengths for the same sized wrist depending on the person. Here is a standard size chart to give you an idea of what lengths may be needed for your wrist:

Wrist SizeStrap Length
6.00 to 6.50 110/70mm
6.25 to 7.25 115/75mm
7.0 to 7.5 120/75mm
7.5 to 8.0 125/80mm

What is the proper watch strap width for my Panerai watch?

The general rule of thumb with Panerai watches is simple. If you own a 40mm case Panerai then you need a 22mm wide watch strap, for a 44mm case you would need a 24mm wide watch and for a 47mm case you would need a 26mm wide watch strap.

Panerai ModelWatch Strap Width
40 mm Luminor case 22 mm
44 mm Luminor case 24 mm
42 mm Radiomir case 24 mm
44 mm Radiomir case 26mm
45 mm Radiomir case 26mm
47 mm case 26 mm

How do I measure my watch to know what watch strap I need?

In order to know what size watch strap that you need, you will need to grab a "mm" ruler and measure in between the "lug ends" of your watch. You do not want to generally measure your old watch strap as it can be either the wrong size for your watch or it may have shrunk over the years of hard use and abuse. Here is an example of what you need to measure:

Lug_Width.gif

Care

I recently purchased an Apple watch, what tool do I need to remove the band so I can use a DA LUCA watch strap?

You will need a Pentalobe 5 star 0.8 (TS1, aka P2) screwdriver tool to remove the watch band.

I just received my DaLuca Watch Strap, how do I care for it properly, in order to make sure it lasts for many years to come?

You can either let it be and allow the natural aging process to perform its magic on the leather or use a leather conditioning product such as Venetian Cream, which greatly helps in protecting the leather. This would include changing colors, gaining cracks or scratches and just looking like its been through life. If you want to maintain a cleaner look, then simply go to our Leather Care section to find a great product that will help keep your leather product conditioned for many years.

FAQ

How do I place a custom order and what is the turnaround time?

Custom orders can be emailed to us at, Info@DaLucaStraps.com. We usually respond within 24 hours of an email. As far as turnaround time on custom orders, that is usually 1-3 business days from the time the order is placed and paid for. Other strap makers generally take 3-8 weeks plus shipping time to get them to you. Our goal is to have the strap in your hands after 5 business days max, once you pay for and place the order. You can also view our "Custom Watch Strap" page to send us details of your custom needs, by filling out the contact form. "Custom" or "Made To Order" products are non-returnable, so please make sure you ask any questions prior to ordering.

Can we send you our own leather/material for you to make a custom watch strap out of? Are there any discounts for me providing the materials for my custom watch strap?

Yes, we absolutely love to receive materials from our clients that are near and dear to your heart. Some previous examples have been an old briefcase passed down from generation to generation that is too old to use anymore, but a custom watch strap would preserve the history of the briefcase, in the family. Another example could be your parent's army boots that were used when they were in the service and you now want to create a custom watch strap out of it. There are no discounts offered by providing your own materials since 90%+ of a watch strap is the time and creativity put into it by the watch strap maker.

Do you offer a discount to the military?

Yes, we do offer a discount for all active and retired military service members. Please email us, Info@DaLucaStraps.com, proof of this and we will create a personal 1 time use promo code for you to use on your order.

Why does DaLuca Watch Straps NOT use a leather conditioner to seal the leather of my watch strap?

As you may or may not know, DaLuca Watch Straps is a big fan of allowing the natural aging process to occur. We believe many customers want to use their own brand of leather conditioner, so we leave it natural for you to do what you want with your new strap(s). You can either seal it and make it look new for a long period of time or just wear it everyday and wait for the strap to develop its natural patina. The choice is yours and yours alone.

What is the difference between your "Watch Straps" page and "Vintage Watch Straps" page?

The "Watch Straps" page consists of our watch straps that are made out of newer or non-military materials. They can still be 20 or 30 years old, they are just not military ammo pouches or WWII items like the straps that may be featured on the "Vintage Watch Straps" page. Watches that are made from old vintage leathers are rarer in nature and can be over a 100 years old. These are regarded as the true watch strap connoisseur's treasure, since each one is extremely limited and unique.